Frequently Asked Questions (FAQ)
What is your return policy?
Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, with ALL tags attached. You may exchange or return merchandise by mail within 14 days of receipt of purchase. Returns on all holiday gifts can be made until Jan 6th. Please contact us via e-mail at firstname.lastname@example.org for a RA (return authorization).
What are your shipping rates?
Shipping is based on the weight of your purchase and is calculated during the checkout process. Tax is charged on products shipped to customers in IL.�Ground shipping starts at $10.95.� We ship anything from Ground to Overnight. We offer Free Shipping on Orders over $150 shipped within the Continental U.S.�
Do you offer buy online, pick up in store?
Ship it or pick it up? It's your choice! While all items shown online are available for shipment,�any item may�also be purchased online for pickup at our store. Simply�select the local pick up in our�store option upon checkout.
Do you ship internationally?
Currently we ship to Canada, Mexico, France, Germany, United Kingdom and South Africa.� Please email us at email@example.com if your destination is not listed. We ship overnight internationally only with a money order or certified check.
Can you gift-box my order?
Yes, if�you'd like a gift box, please email us at firstname.lastname@example.org after order has been placed.
How do I know if online ordering is secure?
We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only TheMrShop.com is able to decode your information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.
With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
What methods of payment do you accept?
Visa, MasterCard, American Express, Discover and Paypal.� If you would like to purchase on layaway, please contact us at email@example.com or call 708-447-9674.
Do you offer tailoring?
Our store has on-site tailoring for your Mr Shop purchases. Fees for this service are determined after the item has been fitted, based on the complexity of your request. Select services are free on full-priced merchandise as indicated within each respective�product online.
Do you price match?
We are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer.� Please call us at 708-447-9674 or email at firstname.lastname@example.org